Here for you

Our promise to you is that we’ll be there when you need us. That is what working with our team is all about.

Often, innovation promises the moon and ends up costing the earth. At Capita, we advocate a different approach. It’s not about us, or our products or services, it’s about doing the right thing by you: we want to earn your trust and be the one partner you can count on every time.

Watch what our leadership team has to say about the importance of customer relationships and what Here for you means our business.

 

Our five customer promises:

Getting to know you

“They started speaking to people in the business to make sure that anything that they offer is in line with what our organisational strategy is actually trying to achieve.”

Bringing visible value

“They’ll parachute someone in fairly quickly, usually at minutes’ or hours’ notice.”

Making your problems our problems

“They’re essential. If we didn’t have them, then we’d probably lose a bit of sleep at night.”

Having your back

“You start to feel that you’re their only customer, so you get that warm, fuzzy feeling that you know you’re being looked after.”

Being brilliant at the basics

“They’re like a submarine… they remain submerged in your organisation, doing what they do without you actually knowing that they’re there.”