When something goes wrong it’s vital you know where to turn. IT Support and Field Services can ensure that local engineers are on hand and ready to respond quickly, reducing the time it takes to resolve problems and get your business back up and running.
Expand your expertise and free up your IT team
With Support and Field Services you’ll gain access to a pool of resources and specialist skills that are there to support your in-house team. You can reduce fix times, minimise downtime and free up your internal IT department to focus on other projects.
Flexibility of support
Different response times are available, depending on the criticality of your infrastructure. Flexible service windows - from a guaranteed four hour fix through to a 24 hour turnaround – and a variety of SLAs means you can find the right service level to meet your budget and your business needs.
Dedicated resource for on-site services
On-site resources can offer your business many services including desktop and server support, desk side resolution, warranty and non-warranty hardware support, preventative maintenance, equipment testing, patching and security.
Broader project support
Field services can also deliver one off project support. This includes hardware deployments with end user device rollouts, desktop imaging and data recovery, system and server deployments, site auditing, consultancy and post implementation floor walking.